True Sport is pleased to announce a new partnership with PeopleSense by Altius as our Employee Assistance Program (EAP) and Volunteer Assistance Program (VAP) provider.
This transition strengthens our commitment to supporting the mental health and wellbeing of employees and volunteers across the True Sport network, delivering expanded services and improved accessibility across Western Australia.
What’s Included in the New EAP & VAP
The new program continues to provide comprehensive, confidential support, with an enhanced range of services designed to meet personal, professional, and wellbeing needs.
Key features include:
- Up to six (6) free and confidential counselling sessions per person
- Access for both employees and volunteers
- Support for personal and work-related concerns
- 24/7, 365-day critical incident response support via phone
- Flexible appointment options including:
- Phone
- Online
- Face-to-face (where available across the state)
- Workplace wellbeing programs and initiatives
- Practical support services, including:
- Nutrition guidance
- Exercise support
- Financial advice
- Access to the AltiusLife digital wellbeing platform
- An online dashboard to easily book, access, and manage services
Critical Incident Support
For immediate critical support, contact PeopleSense by Altius:
📞 1300 307 912 (press “2” for critical incident support)
🕒 Available 24 hours a day, 7 days a week, 365 days a year
Booking Appointments and Support Services
Confidential counselling and support services can be booked online:
- Booking Link: peoplesense.au/H53-A82
- Booking Code: H53-A82
Eligible SportWest members have already been added to the platform, ensuring quick and easy access.
AltiusLife App – Digital Wellbeing Platform
The AltiusLife platform is now live, providing a suite of tools and resources to support everyday wellbeing.
Get started today:
- Download AltiusLife via the App Store or Google Play
- Visit: sportwest.altiuslife.com.au
- Registration Code: H53-A82
We encourage all users to register and explore the platform’s features.
Supporting a Smooth Transition
To assist organisations in rolling out the new program, True Sport has developed a suite of resources, including:
- A PeopleSense Welcome Brochure
- A customised EAP onboarding pack (with communication templates and launch guidance)
- A booking poster to promote easy access to services
These resources are designed to help organisations raise awareness and encourage engagement with the program.
What This Means for Members
This transition enhances the True Sport Mental Health and Wellbeing Initiative by delivering:
- Stronger service coverage across metropolitan, regional, and remote WA
- Access to a larger network of qualified professionals
- Improved digital access through an integrated platform and app
- Greater accessibility, particularly for regional and remote communities
Transition Arrangements
To ensure continuity of care:
- Current users may continue with Access Wellbeing Services until 17 June 2026
- All new appointments from today will be delivered by PeopleSense by Altius
We are committed to ensuring a smooth transition with no interruption to our True Sport Mental Health and Wellbeing Initiative EVAP services.
If you have any questions, please contact Jasmine Cappellucci, True Sport Manager at SportWest via email: jasmine@sportwest.com.au
